FAQs & Shop Policies

Frequently Asked Questions:

LEAD TIMES:

Thank you for being patient with shipping times, as this is a one-woman run business ♥️ here is an estimate of my current shipping lead times:

ready to ship items (i.e., not custom or made to order pieces) typically ship within 7 TO 10 business days AT MOST. if you need an item by a specific date, OR SOONER, please let me know ahead of time via email.

CUSTOM / Made to order items typically have a lead time of 6 weeks but can be as fast as 4 and UP TO 8 weeks, just depending on my workload and holidays. please view item listing for details.

However, should you need an item rush delivered by a specific date, please email me ASAP and i will do my best to try to accommodate your request. please INCLUDE your order number AND/or the name/email it was placed under, and the date you would like your item to be delivered by.

SHIPPING INFORMATION:

I typically ship items and visit our post office on Fridays.

standard shipping on domestic orders currently is USPS First Class mail (now called usps ground advantage) and includes Tracking. other shipping methods are available via upgrade including: usps priority/priority express; ups overnight, second day or ground saver. to upgrade shipping please select your preferred method upon checkout.

standard shipping does not include insurance. To add insurance, please either select USPS Priority, ups, or email me and i will add this manually. If you have another specific shipping request, please contact me via email.

International orders are shipped standard using UsPS first class mail International, globalpost or UpS standard international. customers are responsible for any duties or customs fees upon receipt. tracking typically starts in the us and stops upon transfer to the receiving country, starting again with the international carrier in-country.

We are not responsible for lost, stolen or damaged items. If there is a problem with your order tracking or a shipping issue, please email me as soon as possible.

How can I buy your jewelry?

At this time, my jewelry is only available through my website. I restock every weekend with new items.

On occasion, my restocks sell out somewhat quickly. I recommend signing up for email notifications to be alerted to shop updates. email subscribers will also recieve early access to the online shop via a password, allowing you to shop items before the general public.

If you have any questions on purchasing items, please feel free to email me at sales@sagesilverjewelry.com

Above all, thank you for your support and your patience!

What is your shipping lead time?

ready to ship items typically ship within 7 business days of purchase, as it’s just me packing and shipping these items myself.

CUSTOM/Made to order items usually ship within 4 to 6 weeks unless otherwise specified, so please view listing for details on completion timing.

*****Should you need an item rushed or delivered by a specific date, please email me with your order number.***

Thank you for being patient with shipping times, as this is literally a one-woman run business ♥️

Are you taking custom orders?

I take custom orders on a first come, first serve basis, as time permits. Feel free to shoot me an email or visit my ‘customs’ page for more information if you have something you’re looking for. My current lead time is about 4 to 6 weeks. if you need something by a specific date, please let me know!

I tried to buy a piece but as I was checking out it sold?

The e-commerce platform I use does not reserve listings while they are in the cart and it sells to whomever completes the check out process first.

AND THEN AFTERPAY CHARGED ME FOR AN ORDER THAT I DIDN’t GET!

on occassion it will appear as if you were charged via afterpay for an item that was purchased by someone else first between the time you selected afterpay and signed in to check out - this is a ‘pending charge’ and will be removed overnight once the purchase does not complete. if you do have an issue with afterpay or any other payment questions, please to contact me. protip: afterpay and most online shopping methods work best in a browser rather than within the instagram app!

Jewelry care:

All my jewelry is handmade with care from .925 sterling silver and/or .999 fine silver. I make each of my pieces to last a lifetime, but care should be taken to prevent damage and tarnish on your jewelry.

To maintain the quality and longevity of your jewelry, avoid wearing it during bathing, swimming, or other tasks that could damage the stone or the metal. Pieces should be stored in individual, airtight bags to prevent oxidation.

To clean your jewelry, clean with a soft brush with mild soapy water and polish with a jewelry polishing cloth (available at most local jewelry counters or online through retailers such as Amazon). Do not submerge in cleaning chemicals, as they can be damaging to the stones and weaken the silver.

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SHOP POLICIES

Return and Order Cancellation Policy

PLEASE NOTE! I do not offer refunds or accept returns. I do not under any circumstances accept or issue order cancellations. Once an order is placed, it cannot be canceled/refunded. Please make an informed decision before making a purchase.

If you are unhappy with your piece and we cannot resolve it, I will exchange an item or offer store credit if applicable. Every situation is different, so please email me and I’ll do my best to make sure a solution works for us all. My number one priority is my customers love their pieces.

I do my best to describe and photograph the pieces as accurately as possible, but if there is a problem with your order please contact me to discuss further. I want my customers to be happy with their item, so I will always do my best to work with you to come to a resolution that will work for everyone, as long as you contact me!

Please remember my pieces are completely handmade, one of a kind items made completely by me alone from scratch. As such, there may be slight imperfections and variations that show the handmade character that goes into each piece…. but that is what makes them so unique :)

Repairs:

If, for some reason, a piece purchased from me within 12 months needs repair or a stone replaced, I will do my best to work with you. Some repairs I cannot accommodate, such as excessive wear and tear, sizing down rings, or damage beyond accidental. Feel free to contact me and I’ll do my best to work with you.

If the piece is altered in any way, such as replacing the stone, and/or having another jeweler repair or resize, this will void any warranty on the piece.

Layaway/Payment Plans:

I offer payment plans using Afterpay, paypal credit and Stripe. Please contact me for more information. please note - sometimes afterpay will charge your card even if you do not ‘get’ the item in checkout - it will fall off within 24 hours and is only pending until the order is completed.

Payment methods include most major credit cards, Paypal, Afterpay, Apple Pay and Venmo. If you have questions, please email me.